Job Description
Job Description
Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Training & development
- Wellness resources
About the Role
Ace Handyman Services is a locally owned home repair and improvement company backed by the trusted Ace Hardware brand. As we continue to grow, we are looking for a highly organized Customer Service Representative / Office Administrator to help manage customer calls, schedule appointments, and support daily office operations.
In this role, you will educate customers about our services and coordinate schedules for our craftsmen. The goal is to listen to customers, understand their needs, and match them with the right craftsmen to deliver a great experience.
No construction experience required. This is a great opportunity to grow with a nationally recognized brand while working with a local team with a great culture.
What You Will Do
Answer inbound calls and respond to customer inquiries
Educate customers about our services, pricing, and scheduling process
Schedule service appointments for multiple craftsmen
Coordinate schedules to maximize efficiency and customer satisfaction
Respond to job leads quickly and follow up with customers
Maintain customer records and job notes in our scheduling system
Provide logistical support to craftsmen including material coordination
Help ensure a smooth and positive customer experience from first call through job completion
Complete various administrative tasks
Compensation and Benefits
Competitive salary ranging from $41,000 to $44,000 per year plus monthly performance bonuses
Discretionary performance bonuses
Health insurance including medical, dental, and vision
Telehealth and mental health resources
Paid vacation
Paid birthday off
401k with company match
Growth and advancement opportunities
What We Are Looking For
We are seeking professionals who are organized, detail oriented, and comfortable working in a fast paced service environment. This role requires strong communication skills and the ability to multitask while keeping customers and craftsmen informed.
Strong customer service skills
Comfortable speaking with customers and assisting with service recommendations
Professional phone etiquette
Highly organized with strong multitasking ability
Comfortable learning and using scheduling and CRM software
Excellent written and verbal communication
Strong administrative or office management background preferred
A solution focused mindset and ability to adapt quickly
Schedule
Full time position
Monday through Saturday schedule
Saturday availability required
One weekday off
Build a fun and rewarding career with an industry leader. Apply today!
Job Tags
Full time, Local area, Weekday work