Job Description
Cross Catholic Outreach is a Catholic ministry with an ecumenical staff of Catholic, Protestant, and Eastern Orthodox believers working in unity to provide food, water, housing, education, orphan support, medical care, micro-enterprise, and disaster relief, and the love of our Lord Jesus Christ to the poorest of the poor in more than 30 countries around the world. We believe strongly in unifying Christians in this mission of mercy, and we believe that creating a welcoming work environment for all Christian faiths is essential to achieving our ministry goals.
Best Christian Workplace Certified 2026
Position Title: Donor Program Services Data Coordinator
Department: Donor Program Services
Reports to: Records Quality Supervisor
Position Location: Remote
Position Summary:
Under the direction of the Records Quality Supervisor and in collaboration with DPS team, the Data Coordinator works to advance fundraising efforts through the management and maintenance of constituent data. The Data Coordinator will ensure the quality, accuracy, and integrity of constituent biographical, engagement, and giving data in the database.
Educational or Certification Requirements:
• Bachelor's degree preferred.
Experience Requirements:
- Demonstrated experience in donor/constituent record management, data analytics, business operations, and/or data management.
- Strong understanding of the goals and guiding principles of the fundraising profession and familiarity with databases and data management principles.
Knowledge, Skills, & Character Required:
- Proficiency with Word, Excel, Outlook, PowerPoint, and Access as well as familiarity with donor database systems
- Experience with query and reporting
- Familiarity with databases and data management principles
- Familiarity with data privacy and protection laws and best practices
- Excellent oral and written communication skills, as well as interpersonal, organizational, and motivational skills.
- Familiarity with data mining, wealth identification, screening, and other prospect programs
- Sensitive to and supportive of Christian-based fundraising
- Customer service with a solution-oriented approach
- Commitment to professional ethics in working with highly confidential, sensitive information.
Duties:
- Supports Development in the administration of system integrity and quality control by monitoring data entry and the database for inaccurate data to eliminate duplicates and inaccuracies
- Works with the Development and DPS team to ensure accurate processing and coding of gifts
- Provide support for Development through tracking and moving constituents through various donor programs from inception through stewardship
- Produce statistical, research, and management reports and recommendations to provide strategic and tactical advice to meet fundraising goals
- Design and execute complex queries and export files for varied purposes, including bringing resolution to system/data deficiencies or errors, etc.
- Support coordination and oversight of core donor data, including the monthly giving program
- Monitor and maintain data quality within the donor database by undertaking associated data clean-up
- Resolve issues with key stakeholders as needed on matters relating to donor data, data integrity, and process improvement
- Work with frontline fundraising teams, DPS, and Tech Services teams to assess/identify needs on new functionality provided; and support rollout of those initiatives, including efforts to ensure all users are aware of key issues relating to process changes, system changes/upgrades.
- Help maintain policies, procedures, and reporting functions for donor data
- Provide training when necessary for data entry and records maintenance
- Respond to requests from frontline fundraising teams and internal stakeholders to ensure they are fulfilled/addressed appropriately
- Help identify opportunities to improve data accuracy and completeness, as well as opportunities for process improvement and automation
- Provide support for forecasting, budgeting, and process improvement necessary for the successful planning and execution of campaign mailings
- Other duties as assigned
- Please note that we have been adding new language to all our job descriptions this year. Depending on the role, please include the appropriate physical requirements, along with the travel statement below:
- This role requires the ability to perform standard office functions, including prolonged sitting, standing, and computer use. Occasional lifting, carrying, or moving materials weighing up to 20 pounds may be required. OR
- This position requires the ability to perform physically demanding work. Essential functions include frequent standing, walking, bending, stooping, kneeling, and reaching. The employee must be able to regularly lift, carry, push, and pull materials weighing up to 50 pounds, with or without reasonable accommodation. AND
- This position may require occasional domestic and/or international travel to attend meetings, trainings, conferences, or organizational events. Travel may be conducted by airplane,
automobile, bus, or other reasonable means. Travel frequency is expected to be limited and scheduled in advance when possible.
Job Tags
Full time, Work at office, Remote work