Junior IT Help Desk Support Job at TalentBridge, Charlotte, NC

MEhRczBKMWxsQWh0MEhBQXpSL2x6UmgyL1E9PQ==
  • TalentBridge
  • Charlotte, NC

Job Description

Job Title: Junior IT Help Desk Support
Location: Charlotte, NC (Onsite)
Pay Range: $17/hr on W2.
Experience Level: Entry Level - 1-3 Years
Schedule: 40/hr Mon- Fri
Contract: 5+ months contract role

A large enterprise organization in Charlotte is seeking a Junior IT Help Desk Support professional to join their onsite support team. This is an excellent opportunity for someone early in their IT career who enjoys problem solving, supporting end users, and working in a fast-paced technical environment.

This role focuses on providing Level 1 technical support , assisting employees with account access, connectivity issues, and common software troubleshooting while maintaining a high level of customer service.

Key Responsibilities
  • Provide phone-based IT support to internal users
  • Perform identity verification for support requests
  • Assist with network account support including password resets and account unlocks
  • Support MFA credential registration and updates
  • Provide Level 1 troubleshooting for Outlook, browsers, remote connectivity, and other common applications
  • Document all support interactions in the ticketing system
  • Handle an average call volume of approximately 35 calls per day
What We're Looking For
  • 1-3 years of Help Desk, Technical Support, or IT Support experience
  • Strong communication and customer service skills
  • Ability to stay calm and professional in a fast-paced environment
  • Experience navigating support documentation and troubleshooting guides
  • Strong written communication skills with proper grammar and punctuation
  • Reliable attendance and punctuality
  • Ability to work collaboratively within a team environment
Work Environment
  • Onsite in Charlotte
  • Business casual environment
  • Team-oriented support center

If you are looking to build your IT career and gain experience supporting enterprise systems , this could be a great opportunity to grow your technical support experience.

#INDCEN

Job Tags

Contract work, Casual work, Remote work

Similar Jobs

UC CareBridge

RN Neuro Medical Acute Care Nights Job at UC CareBridge

 ...a dedicated and compassionate Registered Nurse (RN) to join our Neuro Medical Acute Care team on the night shift. As part of our nonprofit health care system, you will play a vital role in delivering exceptional patient-centered care in a supportive and advanced medical... 

JobTarget

APPLICATIONS ENGINEER-ONSITE Job at JobTarget

 ...with the consumer. This approach has propelled our success in developing real-world solutions that allow us to automate the supply of life...  ...packaging solutions, providing the highest-level customer experience. Through a broad range of robotic and non-robotic equipment, ability... 

HouseSitter.com

House Sitter Wanted - House Sitter Needed In Baltimore, Md $30 Daily Flexible Schedule! Job at HouseSitter.com

 ...sitter to take care of my lovely home in Baltimore, Maryland. Responsibilities will include pet feeding and walking and general house sitting duties. I am willing to pay $30.00 daily for the right candidate. If you are a trustworthy and responsible individual who loves... 

Nyman Associates, Inc

Talent Acquisition Specialist (Fort Washington) Job at Nyman Associates, Inc

 ...core values of innovation, compassion, trust, and expertise , we are growing and looking for a highenergy, relationshipdriven Talent Acquisition Specialist to join our team in person . This role is ideal for someone who thrives in a fastpaced environment,... 

blowology dry bar

Color Specialist Job at blowology dry bar

 ...Opportunities Fun and Energetic Environment Discount on Products and Services Job Summary We are seeking a talented Color Specialist to join our team, providing customers with flawless haircuts and hairstyles and helping them to look their best! As a Colorist...