Job Description

Job Description

Job Description

Salary: Starting at $18.00 hourly

Join Our Friendly and Supportive Team as a Telephone Interviewer Ideal for Those Seeking Stability, Flexibility, and Purpose

SQM Group is a recognized leader in customer and employee experience. We work with North America's top Fortune 500 contact centers to improve how organizations serve and support people. We believe that when each person thrives, the whole organization benefits and that includes you!

We are looking for empathetic, detail-oriented individuals to join our team as Bilingual Telephone Interviewers. In this role, you will conduct brief, professional phone interviews in English and Spanish to gather valuable customer feedback (no telemarketing or sales involved). Your insights will help improve service quality across North America.

Why This Role is Perfect for You

• Stable, Predictable Schedule: Enjoy your evenings and weekends no night shifts, no weekend work. It is a set schedule Monday to Friday, 8:30 AM 5:00 PM.
• Remote or In-Office Options: Whether you're looking for the convenience of working from home or the social aspect of an office, we support both. Remote workers must have a quiet and distraction-free working space with an internet connection speed of at least 50 Mbps down and 15 Mbps up. Computer equipment will be provided for all workers. Training is conducted in the office or remotely.
• Supportive Environment: Join a team that values work-life balance and personal well-being.
• No Sales, No Soliciting Just Listening and Learning.

What You Will Receive

• Hourly Wage: Starting at $18.00 per hour.
• Performance Bonuses: Up to $350 per month based on your quality and consistency.
• Retention Perks: $100 bonus after 90 days + 1 additional paid day off at 6 months.
  
• Benefits:
  • Extended health insurance and benefits that includes Health, Dental and Vision Insurance; Company Provided Short- and Long-Term Disability and Life Insurance, and 401k
  • Vacation accrued weekly and usable after 90 days
  • Annual performance-based raises

What You Bring

• A passion for listening and helping others be heard
• Strong attention to detail and verbal communication
  
• Comfortable with a structured and repetitive task flow
• Confidence using a computer and learning new systems
• Fluent in reading and writing in English and Spanish
• Competent keyboarding skills (at least 40 WPM with high accuracy
• 1 to 3 years of general working experience
• High school or equivalent education.

Were Hiring With You in Mind
Whether you're rejoining the workforce, looking for more meaningful work, or simply want a role with structure and support wed love to hear from you.

Apply today and help us elevate customer service, one conversation at a time.

Only those selected for an interview will be contacted. Upon hiring, all employees are required to do background screening which will be organized by SQM.

We are an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons, regardless of race, religion, color, sex, age, national origin, disability, genetic information or any factor that is a prohibited consideration under applicable law.

Job Tags

Hourly pay, Temporary work, Work experience placement, Work at office, Remote work, Work from home, Monday to Friday, Shift work, Afternoon shift

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