Job Description

Join to apply for the Spanish Licensed Health Insurance Agent role at Mass Markets . Get AI-powered advice on this job and more exclusive features. Position Overview MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a Spanish-speaking Licensed Health Insurance Agent. As a key member of our team, you will be responsible for providing exceptional service to clients, assisting with health insurance inquiries, and guiding customers through the process of selecting and enrolling in health plans. This position requires a deep understanding of health insurance products, along with the ability to communicate complex information clearly and efficiently in Spanish. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Position Responsibilities Provide information to customers about various healthcare options and insurance policies. Help customers choose the appropriate insurance policy that fits their needs. Engage with customers to understand their requirements and provide relevant solutions. Ensure that all activities and advice comply with insurance regulations and company policies. Deliver high-quality service to ensure customer satisfaction and retention. Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions. Maintain accurate and up-to-date customer information and documentation. Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers. Promote various insurance products and services to meet sales targets and business objectives. Resolve any concerns that customers may have with their insurance policies. Work closely with other team members and departments to ensure a cohesive customer service and policy management approach. Participate in ongoing training and professional development to maintain licensure and improve skills. Candidate Qualifications High school diploma or GED Must hold a valid Healthcare Insurance License Previous call center experience is preferred. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Excellent oral and written communication skills. Strong organizational abilities and interpersonal skills. Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively. Capable of functioning efficiently in a fast-paced environment. Dependable in completing assignments and maintaining attendance. Requirements A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed). Two 21" monitors are needed. A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required. Wireless connections, including encrypted ones, are not allowed for accessing the client's Work at Home systems. You must provide your own headset. Specific models will be recommended during the interview process. Compensation Details At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in contests with cash bonuses and prizes including electronics, vacations, and cars! Health Benefits: Medical, dental, and vision coverage after 90 days; MEC plans after 30 days. Retirement Savings: Programs available where applicable. Disability and Life Insurance: Coverage options to protect you and your loved ones. Career Growth: Opportunities for internal promotions. Paid Training: Develop new skills while earning. Work Environment: Team-oriented, collaborative, and engaging culture. Casual Dress Code: Comfort while working. We tailor our offerings to fit our diverse team across locations, with core values of rewarding effort, fostering growth, and valuing every employee. If you're ready to join a company that recognizes your contributions and supports your growth, apply today! Physical Requirements This role is largely sedentary, involving sitting/standing for long periods, using computers and telephones, and occasionally moving around the office. Must be able to lift up to 40 pounds. Conditions of Employment Authorization to work in the job's country. Willingness to submit to background/security checks and drug screening. Equal Opportunity Statement MCI embraces diversity and is committed to a discrimination-free environment. We consider all qualified applicants regardless of protected characteristics and provide reasonable accommodations as needed. #J-18808-Ljbffr Mass Markets

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