Job Description

Our client, a dynamic organization in professional services, is seeking a Customer Support Associate to join their growing nonprofit support team. This individual will serve as a primary point of contact for nonprofit clients, assisting with ongoing compliance-related customer support and account servicing. The ideal candidate is customer-focused, highly responsive, and comfortable managing a high volume of inbound inquiries in a fast-paced environment. This is an excellent opportunity for someone with strong customer service or call center experience who enjoys problem-solving and building relationships with clients. About The Job: Provide exceptional customer support via phone and email to nonprofit clients nationwide Manage customer issues through resolution, ensuring timely follow-up and communication Support clients with post-formation compliance-related services, including reporting and registered agent support Maintain accurate customer account information within internal systems and CRM platforms Navigate browser-based systems and internal tools to document interactions and track case progress Collaborate with internal teams to ensure client issues are resolved efficiently About You: 1+ years of customer service, call center, or contact center experience preferred Experience working within browser-based CRM systems required Proficient with Google Suite and communication platforms such as Slack or similar tools Experience with HubSpot is a major plus Comfortable learning and working alongside AI-driven tools and workflows This contract to hire position offers up to $55,000 - $60,000 depending on experience. This role offers 40 hours a week, with a training schedule of Monday-Friday from 9AM-5PM EST. If you are interested, please apply today with a MS Word copy of your resume. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you! Beacon Hill. Employing the Future (TM)

Job Tags

Similar Jobs